Shipping & Returns:
We aim to ship all orders out within 1-2 business days. Once your order is confirmed and ready to ship, an email including the tracking number will be sent to you.
All international orders are shipped via DHL. Depending on your country, your package could take anywhere between 5-18 business days to be delivered.
For all pre-order items, once the production is complete and your OC is ready to ship you will receive an email including the tracking number letting you know your order is on the way!
Please keep in mind that we are a small team. If any changes or delays we will keep you in the loop.
Duties & Taxes:
For all international shipments please note that the pricing does not include duties & taxes. These charges will be added onto your shipment once it arrives in the country. You will need to pay these to release your package.
Returns & Refunds:
Unfortunately we cannot offer refunds or exchanges on the pre-ordered pieces. This is because they have been made especially for you and we don't carry stock. We do however offer an alteration service so get in touch and we will see what we can do.
We do not offer refunds or exchanges for change of mind. So please shop with the intention of letting your OC age well in your wardrobe.
If you have received a damaged or faulty item then we are happy to exchange or offer store credit. Email us at firstname.lastname@example.org.
If your package is showing delivered but you can't find it and it's not with your neighbour, then please email us with your order number so we can help. Olivia Cashmore is not responsible for lost or stolen shipments.